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Frequently Asked Questions

Frequently Asked Questions about HI-MACSŪ Solid Surface. Here, you'll find answers to the most common questions people ask LG Hausys about HI-MACSŪ. If you are not satisfied with the information on our FAQ, please contact us here or call 866-544-4622.

Please select a question from the list below to jump to the answer:


What is HI-MACSŪ
How does HI-MACSŪ compare to other solid surfaces?
Is HI-MACSŪ solid surface environmentally friendly?
Can I place food directly on HI-MACSŪ solid surface?
Where can I find HI-MACSŪ Solid Surface?
Are HI-MACSŪ sheets branded for authenticity?
How do I attain HI-MACSŪ samples?
How do I track my sample order?
The color I am looking for is not listed on the website. Do you have a custom color / size program available?
What is the size and weight of HI-MACSŪ solid surface?
How long will HI-MACSŪ solid surface last?
How do I care and maintain for HI-MACSŪ solid surface on a daily basis?
Can I place hot pans or pots on HI-MACSŪ surface? How heat-resistant is HI-MACSŪ?
What will stain my HI-MACSŪ surface and how do I remove it?
How do I repair a scratch or a cut?
Will repairing or refinishing the HI-MACSŪ alter the original color and finish?
I cleaned out a scratch/stain with a light duty scrubbing pad and the area is not as glossy as the rest of the countertop. What to do?
Is HI-MACSŪ suitable for exterior application?
Will the HI-MACSŪ solid surface?s color solar fade?
What type of sheen finishing is available for HI-MACSŪ solid surface?
How much overhang support does HI-MACSŪ provide?
Where can I see the sinks?
How do I share my project on the website?
Do you offer CEU (Continuing Education Unit) courses online?




What is HI-MACSŪ

HI-MACSŪ is a eco-friendly non-porous surface with high resistance to everyday stains, scratches and heat with durability similar to that of natural stone, can nevertheless be fabricated in the same way as wood into a seamless design that prevents growth of bacteria and mold. On one hand, it is easy to maintain and fabricate with premium quality. The solid surface material has exceptional thermoforming and translucent properties that yield versatile design possibilities that does not put a stop to craftsmen's creativity or clients' needs.

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How does HI-MACSŪ compare to other solid surfaces?

HI-MACSŪ is an acrylic solid surface material with better values compared to other similar products such as other solid surfaces, plastic laminate, granite, synthetic stone and tile. Because of its superior quality and affordability, customers choose HI-MACSŪ with trust and loyalty. Read more about HI-MACSŪ Advantages.

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Is HI-MACSŪ solid surface environmentally friendly?

LG Hausys is committed to providing environmentally sensitive products that meet the demands of everyone from its employees to designers, installers and consumers. Made from high quality acrylic ingredients, HI-MACSŪ is GREENGUARD Indoor Air Quality CertifiedŪ for low emissions, making it ideal for sensitive areas like kitchens, bathrooms, classrooms and laboratories. Additionally, it is certified by the NSF, the U.S. Green Building Council, the SCS, and we are a member of the U.S Green Building Council.

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Can I place food directly on HI-MACSŪ solid surface?

Yes, HI-MACSŪ solid surface is non-porous and seamless unlike other surfaces. As a result, it will not promote growth of mold, mildew or bacteria ? making it ideal for hygienic areas. In fact, HI-MACSŪ are frequently approved for food preparation areas in restaurants and bars. Not to mention that it's exceptionally smooth surface makes it super easy-to-clean. Before preparing the meal, make sure the countertop surface is thoroughly sanitized; we recommend using weak bleach solution and rinsing with water. However keep in mind leaving food residue to air-dry can result in a stain.

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Where can I find HI-MACSŪ Solid Surface?

For homeowners, visit a LG Hausys certified kitchen and bath dealer store near you using our Dealer Locator or any Retail Stores in your neighborhood including Home Depot and Lowes. For architects designers and fabricators, please contact us to speak with a LG representative.

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Are HI-MACSŪ sheets branded for authenticity?

Genuine HI-MACSŪ solid surface sheets are brand-stamped when manufactured. There will be multiple underside markings on the back slab for verification purposes.

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How do I attain HI-MACSŪ samples?

Click here to place an order online. Browse our Products and add a sample of your choice onto the cart. We only accept PayPal as valid payment method. Otherwise please contact us here. You can check with your local dealer to check availability.

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How do I track my sample order?

Under My Account, you can see your current and past order statuses. Feel free to contact us at any time if you are experiencing urgent issues with your sample order.

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The color I am looking for is not listed on the website. Do you have a custom color / size program available?

If you cannot find the color you seek at our HI-MACSŪ color gallery, please refer to our retail store exclusive colors. If the color cannot be found on both of these pages, it could really be discontinued in which case, you should contact us to confirm one last time.

Custom solid colors are available via our Design Lab. Custom length/width up to 36" is also available by special order to maximize yield. For more information about the custom color program, lead times and minimum orders, please email us.

Discontinued colors are available under our custom color program.

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Can I purchase smaller than standard sized sheet?

There is a minimum of (1) sheet for purchasing HI-MACSŪ solid surface with LG Hausys ? the manufacturer. However if the project is of a smaller scale, customers should visit nearby certified dealer/fabricator shops or retail stores since they usually sell in smaller sizes from remnant parts or sell with smaller minimum size.

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How do I register as a HI-MACSŪ Dealer?

In order to register as our certified HI-MACSŪ dealer, please write us your company and contact information here and our LG representative in your area will contact you promptly for review.

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Where can I find a certified dealer/fabricator near me?

Find dealers in your neighborhood using our Dealer Locator.

Remember, your dealer is the best source for your questions regarding fabrication and installation in your area. HI-MACSŪ are fabricated and installed by our certified dealers/fabricators that have specifically met qualifications. Employing a licensed dealer/fabricator will reflect the quality and service expectations of LG Hausys. To ensure the best quality and full warranty, HI-MACSŪ solid surface is only available to install by LG Hausys proven professionals.

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What is the size and weight of HI-MACSŪ solid surface?

- Sheet Thickness ? ―" (13mm nominal) & ž" (6mm nominal)
ž" sheet is available depending on the stock quantity of the color at time of the order, please contact us for details.

- Sheet Dimension ? ―" 30"x 145" (30 sq.ft) & ž" 30"x 98" (20 sq.ft)
Custom length and width to 36" (914mm) available by special order to maximize yield.

- Weight ? HI-MACS approximately weighs 4.20lbs per sq.ft (20.5kg/sq.m)

**You can get 5% discount or more depending on the quantity of your order, please contact us for details.

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How long will HI-MACSŪ solid surface last?

HI-MACSŪ is backed by an industry-leading 15-year installed and fully transferrable warranty from the manufacturer. This warranty is valid for all approved residential and commercial applications. We will repair and/or replace the product at free of charge including reasonable and necessary labor charges if your HI-MACSŪ solid surface fails due to any manufacturing defect during the first 15 years after installation.

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How do I care and maintain for HI-MACSŪ solid surface on a daily basis?

Due to its non-porous attribute, there is no wax or sealant required for any special care of the product. Normal cleaning only requires soap and water or damp cloth with mild cleanser. If you have chosen a matte finish, you can use an abrasive cleaner like AjaxŪ or CometŪ. When you do so, we recommend periodically cleaning the entire surface in a circular motion to maintain uniformity. Do avoid using strong acidic cleaners, such as those designed for drains, toilets and ovens. Some of these cleaners can cause whitening which can be difficult to remove. Our website is a good place to start learning about HI-MACSŪ solid surfaces. Please visit our Care and Maintenance page, and contact us if you have any further questions.

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Can I place hot pans or pots on HI-MACSŪ surface? How heat-resistant is HI-MACSŪ?

HI-MACSŪ solid surface is heat-resistant and will remain stable and undamaged up to 225'F. However, prolonged or extreme heat and flame can cause yellowing and damage the surface. In most cases, the damage can be repaired, but using heat pad/trivet or installing stainless steel panel where the hot kitchenware will be placed is highly recommended. Also do not put any electric cookware such as crock pots directly on your countertops.

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What will stain my HI-MACSŪ surface and how do I remove it?

Thanks to its unique technology, HI-MACSŪ withstands most everyday stains. We recommend using a common house-hold cleaner to clean our countertops. For specific and technical consultations, please refer to our Product Specification where details are given of how to remove specific stains from your HI-MACSŪ countertop along with details of its resistance to chemicals. If you have any other questions, feel free to contact us.

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How do I repair a scratch or a cut?

Scratches and cuts can be buffed away with a light duty scrubbing pad and a mild abrasive cleanser. Clean thoroughly with soap and water and let dry. Any scratch on a high gloss finish countertop should be removed by a professional fabricator. For added protection, after the surface is dry, apply a non-wax polish. For knife cuts, deep cuts, gouges and chips, contact your certified fabricator. The damage is repairable but may require special tooling and expertise. Also visit our Care and Maintenance page for more information.

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Will repairing or refinishing the HI-MACSŪ alter the original color and finish?

No, HI-MACSŪ solid surface is homogenous with no directional properties; meaning the color and material are consistent throughout. This gives the surface a cutting edge in maintaining and restoring its like-new and original look over other surface materials.

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I cleaned out a scratch/stain with a light duty scrubbing pad and the area is not as glossy as the rest of the countertop. What to do?

Visit our Care and Maintenance page for additional information. The basic rule of thumb is to only use a mild abrasive with a blue or green Scotch BriteŪ pad for HI-MACSŪ solid surface installed with a matte finish. If the surface was installed with a gloss finish, stick with ammonia based glass cleaner like 409Ū and do not use pad of any type.

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Is HI-MACSŪ suitable for exterior application?

Yes, HI-MACSŪ can be used for exterior applications. HI-MACSŪ solid surface is just as attractive and durable outdoors as it is for all purposes. However it will not be covered under warranty due to possibility of extreme weather conditions and other pollutants. Lighter colors are more suitable and stronger, nevertheless any product will deteriorate under constant high UV exposure & fade / oxidize.

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Will the HI-MACSŪ solid surface's color solar fade?

No. The acrylic resins used in HI-MACSŪ solid surface are unaffected by the ultraviolet rays present in natural light. Lighter colors tend to last longer than darker colors since all darker colors of any solid surface material require more care to maintain their appearance.
In the meantime, darker colors and patterns do work very well as accents. For instance, edge accent stripes or between the integrated sink and the deck surface. Examples of HI-MACSŪ solid surface with these unique qualities are Oregano Sand, Verde Quartz, Black Pearl, Black Granite, Santorini, Steller, Celebration Granite, Merapi and Kohala.

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What type of sheen finishing is available for HI-MACSŪ solid surface?

HI-MACSŪ solid surface can be finished in your choice of matte, satin or gloss finish. Our sheets are factory sanded to a matte finish prior to the protective peel coat application. Sanding is a very important part of the fabrication process. Make sure to pick a finish that is right for the color and the customer's lifestyle. Depending on the sanding equipment available, the fabricator ultimately decides what kind of sheen the HI-MACSŪ solid surface can have. Consult with your dealer and fabricator to choose the finish option that is most suitable.

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How much overhang support does HI-MACSŪ provide?

Never allow more than 1/3 of the width to overhang while 2/3 of the width should be supported. If this rule cannot be followed, you must install legs for necessary support. Also maximum edge deflection must not exceed ž" under an applied load of 100lbs. As a manufacturer, LG Hausys does not review and/or approve specific details for project applications. Please consult with your local dealer and fabricator for additional details.

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Where can I see the sinks?

HI-MACSŪ offers a complete line of vanity and kitchen sinks. They are all easily seamed to the HI-MACSŪ countertop providing a beautiful smooth, clean and well-designed surface. In order to view the sinks before making a purchase, please visit your local Home Depot or Lowes. Visit Sink & Bowl for more details.

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How do I share my project on the website?

Do you have a project you wish to share? Be the inspiration by submitting your project as case study reference. Send us some details and pictures about your project and apply for publication on our website. For still more ideas, visit our references.

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>Do you offer CEU (Continuing Education Unit) courses online?
We currently offer (2) course on HI-MACSŪ solid surface and (1) course on ViateraŪ quartz surface that will earn you 1.00 AIA/CES Learning Unit. Please visit our Continuing Education Unit section of the website.

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